Customer Service Representative

6 days ago


Norfolk, Virginia, United States ASP Web Solutions Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at ASP Web Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer issues in a timely and professional manner
  • Utilize CRM systems to track and manage customer interactions
  • Provide accurate and timely information to customers
  • Work effectively in a team environment to achieve customer satisfaction goals
Requirements
  • High School Diploma or equivalent required
  • Associates degree or higher preferred
  • Four years of customer service experience or equivalent required
  • Ability to maintain a Secret Clearance
  • Knowledge of CRM systems and printer functions
What We Offer

As a Customer Service Representative at ASP Web Solutions, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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