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Customer Service Representative/Scheduler

2 months ago

Charlottesville, Virginia, United States Sentara Healthcare Full time
Job Summary

As a Customer Service Representative/Scheduler at Sentara Healthcare, you will be responsible for providing exceptional customer service and scheduling patient appointments in a fast-paced clinical environment. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team.

Key Responsibilities:
  • Handle incoming calls and respond to patient inquiries in a timely and professional manner.
  • Schedule patient appointments and procedures in a computerized scheduling system.
  • Provide quality service and customer satisfaction through effective communication and education.
  • Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.
  • Accountable for accurately and completely obtaining required information in the scheduling process.
Requirements:
  • High School Diploma or equivalent.
  • Two years of Customer Service experience, preferably in a hospital or physician's office setting.
  • High Volume call center experience preferred.
  • Epic EMR experience preferred.
  • Data entry skills.
Benefits:

Sentara Healthcare offers a comprehensive benefits package, including medical, dental, vision, paid time off, sick leave, tuition reimbursement, and a 401(k) plan. We also offer career advancement opportunities and a supportive work environment.

About Sentara Healthcare:

Sentara Healthcare is a leading healthcare provider in the region, committed to improving health every day. We pride ourselves on our diverse and inclusive workforce, and we are dedicated to providing exceptional patient care and service.