Customer Service Representative
2 weeks ago
Winsupply of Charlottesville is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional service to our customers at the counter sales area and through various communication channels.
Responsibilities:- Provide outstanding service to customers, answering their questions and resolving their issues in a timely and professional manner.
- Pick and fulfill customer orders accurately and efficiently, ensuring that customers receive the products they need in a timely manner.
- Assist customers with warranty issues and returns, providing solutions and alternatives when necessary.
- Inform customers of promotions, volume purchasing, and other incentives to help them make informed purchasing decisions.
- Maintain a clean and organized workspace, restocking items and arranging displays as needed.
- Problem-solve with customers to find the right products to fit their needs, providing solutions and alternatives when necessary.
- Continuously learn about new products and apply knowledge to help customers find more efficient solutions.
- Communicate with supervisors and purchasing agents to ensure that inventory levels are adequate and that customers are informed of out-of-stock items.
- Bilingual proficiency in English and Spanish is preferred.
- Previous counter sales, plumbing, or HVAC knowledge, or order pulling experience is preferred, but not required.
- Ability to quickly learn organizational procedures and operations.
- Ability to analyze non-complex administrative details and correct routine error situations.
- A high degree of math competency and ability to maintain arithmetic and statistical accuracy.
- Possess good oral communication skills.
- Ability to operate material handling equipment.
- Ability to learn our business software (WISE) to produce sales orders and execute other duties specific to the company.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
- Ability to safely lift and handle material weighing up to 50 pounds.
We are an equal opportunity employer and encourage all qualified individuals to apply, including minorities, veterans, women, and those with disabilities.
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