Customer Service Representative
3 days ago
Winsupply of Charlottesville is seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers at the counter sales area and through various communication channels.
Responsibilities:- Provide outstanding service to customers, answering their questions and resolving their issues in a timely and professional manner.
- Pick and pack items from the warehouse to fulfill customer orders, ensuring accuracy and efficiency.
- Assist customers with warranty issues and returns, providing solutions and alternatives when necessary.
- Inform customers of promotions, volume purchasing, and other incentives to drive sales and customer engagement.
- Maintain a clean and organized workspace, restocking items and arranging displays as needed.
- Problem-solve with customers to find the right products to meet their needs, providing solutions and recommendations.
- Continuously learn about new products and apply knowledge to help customers find more efficient solutions.
- Communicate with supervisors and purchasing agents to report out-of-stock items, suggest adjustments to re-order levels, and provide feedback on customer requests.
- Bilingual proficiency in English and Spanish is preferred.
- Previous counter sales, plumbing, or HVAC knowledge, or order pulling experience is a plus, but not required.
- Ability to quickly learn organizational procedures and operations.
- Ability to analyze non-complex administrative details and correct routine error situations.
- High degree of math competency and ability to maintain arithmetic and statistical accuracy.
- Good oral communication skills and ability to work well with others.
- Ability to operate material handling equipment and learn business software (WISE) to produce sales orders and execute other duties.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
- Ability to safely lift and handle material weighing up to 50 pounds.
We are an equal opportunity employer and encourage all qualified individuals to apply, including minorities, veterans, women, and those with disabilities.
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