Customer Service Representative
14 hours ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Contact Center, you will be responsible for delivering exceptional customer experiences through various communication channels.
Key Responsibilities
- Customer Interaction
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product information and make recommendations to customers
- Administrative Tasks
- Process customer payments and updates in our systems
- Complete other administrative tasks as required
- Team Collaboration
- Work collaboratively with colleagues to achieve team goals and objectives
- Participate in training and development programs to enhance skills and knowledge
Requirements
- Education and Experience
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Skills and Abilities
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer knowledge and typing skills
About CarMax
CarMax is a leading retailer of used cars, committed to delivering exceptional customer experiences. We are a dynamic and growing company, with a strong focus on training and development. Our team of over 25,000 associates work together to achieve our mission of putting customers first.
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