Retail Key Carrier

2 weeks ago

Cleveland, Ohio, United States TJ Maxx Full time
Job Title: Retail Key Carrier

At TJ Maxx, we're always looking for talented individuals to join our team. As a Retail Key Carrier, you'll play a key role in maintaining the store's operations and ensuring a positive customer experience.

Key Responsibilities:
  • Create a positive internal and external customer experience by providing exceptional service and resolving customer complaints in a timely and professional manner.
  • Promote a culture of honesty and integrity, maintaining confidentiality and adhering to company policies and procedures.
  • Act as Manager on Duty, adhering to company policy and procedure, and ensuring the store team performs tasks and activities in accordance with the store plan.
  • Address immediate customer service issues and provide coaching to Associates to ensure a positive customer experience.
  • Exercise discretion regarding customer service policies to satisfy customers and maintain accurate Associate coverage in service areas.
  • Ensure Associates adhere to all operational procedures and execute opening/closing procedures according to company guidelines.
  • Communicate effectively with management and Associates, providing progress updates and feedback.
  • Provide recognition and coaching to Associates, and partner with Management on Associate training needs to increase effectiveness.
  • Ensure adherence to all labor laws, policies, and procedures, and promote credit and loyalty programs.
  • Support and participate in shrink reduction goals and programs, and promote safety awareness and maintain a safe environment.
Requirements:
  • Able to work a flexible schedule, including nights and weekends.
  • Team player, working effectively with peers and supervisors.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Knowledge of company standard software, systems, and procedures.
  • Knowledge of merchandise flow in stores.
  • Proven problem-solving skills.
  • Able to effectively coach, delegate, and follow-up on multiple people/tasks.
  • Able to act quickly under challenging circumstances.
  • Capable of multi-tasking.
  • Superior communication and organizational skills with attention to detail.
  • 1 year retail, 6 months leadership experience.
Benefits:

Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, adoption assistance.

This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

At TJ Maxx, we value diversity and inclusion, and we consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

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