Customer Service Specialist

4 days ago


Pewaukee, Wisconsin, United States The Boelter Companies, Inc. Full time
Job Description
The Boelter Companies, Inc. is looking for a talented Customer Service Specialist - Equipment Warranty to handle all aspects of warranty service and support. This includes communicating with customers, factory representatives, and authorized service agents to resolve issues efficiently.

This role requires excellent communication skills, both written and verbal, as well as the ability to work effectively in a fast-paced environment. The ideal candidate will have a strong understanding of manufacturer warranty processes and be able to coordinate service for non-warranty items.

Key Responsibilities:
  • Coordinate service for equipment under warranty
  • Communicate with customers, factory representatives, and authorized service agents
  • Manage a high volume of daily service calls
  • Provide exceptional customer support

Benefits:
We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company match. Additionally, we provide paid time off and associate discounts at our stores.

Requirements:
To be successful in this role, you must have:
  • 5-10 years of experience in the foodservice industry
  • In-depth understanding of coordinating service for equipment under warranty
  • Excellent communication skills, both written and verbal
  • Ability to work effectively in a fast-paced environment

About Us:
The Boelter Companies, Inc. is committed to providing a robust benefits package and exciting work culture that makes it a great place to work. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this opportunity.

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