Customer Service Representative

2 days ago


Pewaukee, Wisconsin, United States Kroger Full time
About the Job

We are seeking a Customer Service Representative to join our team at Kroger, based in Wisconsin. This is a full-time position with a competitive salary of $20-$22 per hour, depending on experience.

The ideal candidate will have excellent customer service skills and be able to work effectively in a fast-paced environment. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions accurately and efficiently, and maintaining a safe and clean shopping environment.

Responsibilities
  • Greet and engage with customers to ensure a positive shopping experience.
  • Process customer transactions quickly and accurately using the Point of Sale (POS) system.
  • Handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
  • Report pricing discrepancies to the Scan Coordinator and adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.

Qualifications

To be successful in this role, you will need:
  • Excellent customer service skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of basic math (counting, addition, and subtraction).

About Us

Kroger is a leading retailer in the United States, offering a wide range of products and services to our customers. With a history of innovation and commitment to customer satisfaction, we strive to create an amazing experience for our customers, communities, and employees. Join us in our mission to feed the human spirit and make a difference in people's lives.

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