Customer Service Parts Coordinator
3 days ago
Crown Equipment Corporation is a leading manufacturer of lift trucks with a global presence. As a Customer Service Parts Coordinator, you will play a critical role in ensuring our customers receive the parts they need to keep their operations running smoothly.
The position is based in West Sacramento, CA, and offers a competitive salary range of $23-25 per hour, commensurate with skills and experience.
Key Responsibilities:
- Answer and process incoming parts calls from customers and service technicians.
- Pull orders, receive, and put away stock.
- Order parts and develop relationships with Crown factory and outside vendors.
- Enhance customer retention by monitoring customer satisfaction and responding to concerns.
- Maintain direct contact with current and prospective customers.
- Prepare customer quotes and process paperwork.
- Perform inventory control tasks, including cycle counts.
Requirements:
- High school diploma or equivalent.
- Excellent verbal and written communication, interpersonal, organizational, numerical perception, and computer skills.
- Ability to lift 50 lbs and valid driver's license.
- Parts or inventory control experience and lift truck industry experience preferred.
Benefits:
- Competitive salary range of $23-25 per hour.
- Health/Dental/Vision/Prescription Drug Plan with company contribution.
- Health Savings Accounts and Flexible Spending Accounts.
- 401K Retirement Savings Plan with 100% match.
- Company-paid Life and Disability Benefits.
- Paid Parental Leave.
- 9 Paid Holidays.
- Paid Vacation and Sick Leave.
- Birthday Pay for Non-Exempt employees.
- Tuition Reimbursement up to $5,250 per calendar year.
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