Customer Service Parts Coordinator

3 days ago


West Sacramento, California, United States Crown Equipment Full time

Crown Equipment Corporation is a leading manufacturer of lift trucks with a global presence. As a Customer Service Parts Coordinator, you will play a critical role in ensuring our customers receive the parts they need to keep their operations running smoothly.

The position is based in West Sacramento, CA, and offers a competitive salary range of $23-25 per hour, commensurate with skills and experience.

Key Responsibilities:

  • Answer and process incoming parts calls from customers and service technicians.
  • Pull orders, receive, and put away stock.
  • Order parts and develop relationships with Crown factory and outside vendors.
  • Enhance customer retention by monitoring customer satisfaction and responding to concerns.
  • Maintain direct contact with current and prospective customers.
  • Prepare customer quotes and process paperwork.
  • Perform inventory control tasks, including cycle counts.

Requirements:

  • High school diploma or equivalent.
  • Excellent verbal and written communication, interpersonal, organizational, numerical perception, and computer skills.
  • Ability to lift 50 lbs and valid driver's license.
  • Parts or inventory control experience and lift truck industry experience preferred.

Benefits:

  • Competitive salary range of $23-25 per hour.
  • Health/Dental/Vision/Prescription Drug Plan with company contribution.
  • Health Savings Accounts and Flexible Spending Accounts.
  • 401K Retirement Savings Plan with 100% match.
  • Company-paid Life and Disability Benefits.
  • Paid Parental Leave.
  • 9 Paid Holidays.
  • Paid Vacation and Sick Leave.
  • Birthday Pay for Non-Exempt employees.
  • Tuition Reimbursement up to $5,250 per calendar year.


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