Customer Service and Wellness Program Manager
3 days ago
The City of West Sacramento is a great place to work if you're passionate about delivering exceptional recreational services to our community. As a Recreation Coordinator, you'll have the opportunity to work with a dynamic and innovative team that is committed to the Department mission of 'Parks Make Life Better'. This role offers a unique blend of customer service, event planning, and community engagement, making it an exciting opportunity for anyone who enjoys working with people and making a difference in their lives.
**Job Responsibilities**
• Provide exceptional customer service to participants, responding to inquiries and resolving issues in a timely and professional manner.
• Coordinate the recruitment and training of customer service staff and contractors, ensuring a positive and inclusive environment.
• Develop and distribute promotional materials, such as newsletters and social media content, to increase program visibility and community awareness.
• Monitor and manage customer feedback, using data to implement improvements in service quality and participant satisfaction.
• Coordinate fitness and recreation activities and events at the Recreation Center and throughout the city.
**Requirements**
We're looking for someone with excellent communication and interpersonal skills, a strong background in customer service, and experience in administrative support within a Parks & Recreation or similar community-focused setting. You should also be proficient in Microsoft Office and have a valid driver's license. If you're a team player who is passionate about delivering exceptional customer service, we encourage you to apply.
**Estimated Salary:** $58,000 - $68,000 per year
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Customer Service Operations Manager
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