Customer Service Agent

6 days ago


Roanoke Rapids, North Carolina, United States Lexima Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Agent to join our team at Lexima. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling reservations and inquiries, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Service: Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.
  • Check-in and Check-out: Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Guest Requests: Respond to all guests' requests, problems, complaints, and/or accidents presented at the front desk or through reservations in an attentive, courteous, and efficient manner.
  • Guest Inquiries: Answer all guest inquiries (i.e., hotel services and amenities, the area, etc.).
  • Package Delivery: Ensure delivery of packages, mail, and messages as needed to guests.
  • Cash Handling: Ensure correct and accurate cash handling while at the front desk.
  • Radio Etiquette: Use proper radio etiquette when communicating with other employees.
  • Problem-Solving: Anticipate, prevent, identify, and solve problems as necessary.
  • Teamwork: Participate in all-employee meetings, events, and other functions required by management.
Requirements
  • Experience: Minimum of 1 year hotel front desk experience required.
  • Education: High school diploma or equivalent required. A degree with an emphasis in Hotel Management, Hospitality Management, and/or related fields preferred.
  • Skills: Effective oral and written communication skills, ability to work well in stressful, high-pressure situations, and ability to maintain composure and objectivity under pressure.
  • Physical Requirements: Frequently required to stand, walk, sit, use hands to handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear. Occasionally lift and/or move up to 25 pounds.
Working Conditions

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.



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