Trust and Investment Services Professional
7 days ago
We are seeking a skilled Trust Administrator to join our team at Midland States Bank. The successful candidate will be responsible for servicing and maintaining existing relationships with investment management clients, trust clients, beneficiaries, and other interested parties in partnership with the accounts' designated Trust Officer.
Key Responsibilities- Maintain up-to-date information on beneficiaries and their changing needs and circumstances to ensure superior client service and carry out the Bank's fiduciary duties.
- Recommend appropriate financial products and services tailored to meet clients' objectives, tax and estate needs, risk tolerance, and asset allocations.
- Serve as the primary point of contact or relationship manager for existing book of client accounts.
- Identify opportunities for additional product cross-sell to existing clients and develop a referral network of internal and external sources for additional sales opportunities.
- Maintain contact with existing clients, beneficiaries, and referral sources to deliver agreed-upon services, address customer inquiries, and resolve servicing issues.
- Interpret trust documents and client account agreements with an eye for detail.
- Exercise judgment in processing client requests and make recommendations for fiduciary approvals above specified limits.
- Ensure strict adherence to compliance and operational risk controls in accordance with Bank and regulatory standards.
- The role requires occasional travel for training and team meetings, and willingness to travel periodically to locations within market as needed.
- Bachelor's degree or equivalent experience in trust administration.
- 1+ years previous experience in trust administration (advanced designations and/or preparatory work or guidance may sometimes be assessed in lieu of experience).
- Understanding of different investment products and allocation strategies for meeting client investment objectives.
- Ability to read and interpret trust and legal documents.
- Demonstrated success working in a team environment.
- Ability to meet time constraints without constant supervision.
- Professionalism and courtesy in dealing with customers and bank employees.
- Ability to articulate ideas concisely and work in a dynamic and fast-paced environment.
- High degree of accuracy with attention to detail required.
- Proficiency with trust accounting systems.
- Strong oral, written, and interpersonal communication skills.
- Strong organization and time management skills.
- Strong attention to detail.
- Ability to work independently and as part of a team.
- Business insight.
- Cultivates innovation.
- Drives results.
- Makes sound decisions.
- Being a brand champion.
- Collaborates.
- Communicates effectively.
- Customer focus.
- Being Authentic.
- Emotional Intelligence.
- Self-development.
- Being flexible and adaptable.
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident, and more excited to do great things for our customers, each other, and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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