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Regional Service Manager

2 months ago

Troy, Michigan, United States Resolute Industrial Full time
Regional Service Manager

About Resolute Industrial

Resolute Industrial provides temporary cooling, heating, dehumidification, and power solutions. With our rental portable air conditioners, cooling towers, chillers, heaters, dehumidifiers, generators, and power distribution, we can cover all power and HVAC rental needs nationwide. We provide solutions that help people save time and money by renting the equipment that builds our communities, improves businesses, and helps create memories at special events.

Position Overview

The Regional Service Manager is responsible for overseeing the operations of the smaller branch rental offices within their assigned region and maintains direct management of their home branch. This position will provide leadership throughout the region by pushing consistency in our business processes down to the branch offices in their region of responsibility.

Key Responsibilities
  • Work with branch service leadership on management of service processes within the branch. Coaches and supports branch personnel to ensure positive employee relations, growth opportunities, and annual performance evaluations.
  • Manages branch operations and small Heat/AC service operations procedures and audits of those procedures, to drive consistency in the branch operation processes at the branch level.
  • Confirms business is being conducted in alignment with core values. Ensures safety standards are being met in all branches; evaluates tool needs and safety PPE for each location.
  • Communicates Service Group goals, provides resources and direction, and ensures goals are met. Visits assigned branches at least monthly.
  • Through implementation of service procedures and audits of those procedures drives consistency in the service operation processes at the branch level and other service regions.
  • Manages assets through branch service leadership to ensure equipment is in compliance with our standards for appearance, marking, and readiness for deployment to customer sites.
  • Establishes training initiatives for branches to include equipment operation, troubleshooting, and preventative maintenance, along with safety training and procedure training.
  • Ensures branch service operations are meeting expectations and utilize a voice of the customer approach to get feedback from internal customers as well as external customers.
Requirements
  • 3 years' experience in HVAC rental industry or similar experience, preferably as a service manager.
  • This position requires after hours support because of the nature of our rental business. Candidate must understand and accept the responsibility to be on call for after hour support to his branches and their customers.
  • Associates degree from an accredited vocational college preferred.
  • Minimum 1 years of supervisory experience.
  • Knowledge and use of Microsoft computer products or other comparable systems required, and experience with an MRP or Rental software package desired.
  • Must be a proven self-starter and able to work without supervision.
  • Must be willing to travel up to 40% of the time.