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Hospitality Manager

2 months ago

Philadelphia, Pennsylvania, United States Topgolf Full time

Job Summary:

As a Front of House Manager at Topgolf, you will be responsible for leading a team of professionals in providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:

  • Supervise and coach the front of house team to deliver best-in-class service and achieve high levels of guest satisfaction.
  • Develop and implement strategies to drive associate engagement and retention.
  • Ensure all guest areas are staffed and functioning efficiently, with a focus on maintaining a clean and welcoming environment.
  • Delegate tasks and responsibilities to team members, providing guidance and support as needed.
  • Uphold Topgolf's operating procedures, service standards, and safety protocols to ensure a safe and enjoyable experience for all guests.

Requirements:

  • Proven experience in a customer-facing role, with a focus on leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and guests.
  • Ability to work in a fast-paced environment, with a focus on delivering results and meeting targets.
  • Strong problem-solving skills, with the ability to think critically and make sound decisions.