Automotive Service Representative

1 week ago

Medina, Ohio, United States Monro, Inc. Full time
About the Role

The Guest Care Specialist is a key member of our team, responsible for providing exceptional customer service and driving sales of automotive repair services and tires. As a Guest Care Specialist, you will be the first point of contact for guests on the phone and in the store, engaging them, scheduling appointments, and presenting needed services following our selling process.

Responsibilities
  • Successfully complete Monro's training program to enable Guest Care Specialists to execute the Monro selling process.
  • First point of contact for guests on the phone and in the store, responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
  • Under the direction of management, assists in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to guests.
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat guest waiting area.
  • Other duties as assigned.
Qualifications
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays.
  • Work Environment & Physical Requirements:
  • This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.
  • General Service Technicians must be able to complete the following but not limited to:
  • Possess a strong focus on providing excellent guest service.
  • Must be able to communicate clearly and professionally, both verbally and in writing.
  • Must be able to develop a good understanding of the products or services being offered to guests.
  • Possess basic sales skills.
  • Must be able to think critically and find effective solutions to address guest concerns or resolve issues.
  • Able to effectively manage time and can handle multiple priorities or various tasks at one time.
  • Able to collaborate with others, work well with teammates, provide support when needed.
Additional Information
  • Performance-based incentives.
  • Paid vacation and holidays for Full-Time Teammates.
  • Reimbursement for ASE Certifications.
  • Reimbursement for State Inspection Licenses, where applicable.
  • 401k eligibility immediately upon hire.
  • Direct Deposit.
  • Employee Discounts.
  • Healthcare, Vision, and Dental for Full-time teammates.
  • Employee Access Perks.
  • Career Advancement Opportunities.

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