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Medical Equipment Customer Service Specialist

2 months ago

Colorado Springs, Colorado, United States Rotech Healthcare Full time
Job Summary

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

Responsibilities
  • Assist with updating respiratory grids and clearing previous day's routes
  • Communicate with patients, clients, and referral sources to ensure timely processing of questions and concerns
  • Complete SOPs/CMNs and document on tracking logs
  • Comply with all applicable company policies and procedures to meet JCAHO and company standards
  • Coordinate patient information, process paperwork, and complete batch reports for UPS deliveries
  • Maintain referral logs and monitor office supplies
  • Prepare deposits for locations on a weekly basis and prepare invoices for next day routes
  • Process paperwork, confirm tickets, input new patient set-ups, and assemble charts
  • Provide service for all retail/walk-in equipment requests and technical assistance to customers
  • Verify Medicare, Medicaid, and private insurance coverage information and work with outside agencies to resolve customer issues
  • May be required to cover on-call, drive a company vehicle, and make deliveries to patient's homes
Qualifications
  • High school diploma or GED equivalent, required
  • Experience with medical equipment, medical billing practices, and administrative record management, preferred
  • One year of related work experience, preferred
Benefits
  • 401k
  • Medical, Dental, and Vision
  • Life Insurance and Disability
  • Generous Paid Time Off and Paid Holidays
  • Employee Discount Program
  • Employee Recognition Program
  • Bonus and Incentive Opportunities
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)