Medical Equipment Service Representative
4 weeks ago
Rotech Healthcare Inc. is a leading provider of medical equipment, services, and solutions to patients across the country.
We empower patients to manage their health and treatment at home by delivering high-quality medical products and services through our extensive network of locations.
Job SummaryWe are seeking a skilled Customer Service Representative to join our team.
In this role, you will be responsible for handling patient information, communicating with patients and referral sources, and ensuring timely processing of patient questions and concerns.
You will also be responsible for updating respiratory grids, clearing previous day's routes, and completing SOPs/CMNs and tracking logs.
Additionally, you will coordinate patient information, process paperwork, and complete batch reports for UPS deliveries.
As a Customer Service Representative, you will work closely with outside agencies to resolve customer issues and provide technical assistance to customers.
You will also be responsible for verifying Medicare, Medicaid, and private insurance coverage information and working with patients to resolve any issues.
This is a great opportunity to join a dynamic team and make a difference in the lives of our patients.
Responsibilities- Assist with updating respiratory grids
- Clear previous day's route and check all paperwork for accuracy and completeness
- Communicate with patients and referral sources to ensure timely processing of patient questions and concerns
- Complete SOPs/CMNs and tracking logs
- Coordinate patient information, process paperwork, and complete batch reports for UPS deliveries
- Verify Medicare, Medicaid, and private insurance coverage information
- Work with outside agencies to resolve customer issues
- Provide technical assistance to customers
- High school diploma or GED equivalent
- Experience with medical equipment and billing practices preferred
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Valid driver's license and clean driving record
- 401k plan
- Medical, dental, and vision insurance
- Life insurance and disability benefits
- Generous paid time off and paid holidays
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
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