Service Coordinator
2 weeks ago
Potestio Brothers Equipment is a leading John Deere Dealer specializing in Agricultural, Construction, Land Care, and Turf equipment. We offer a dynamic and supportive work environment, competitive pay, paid time off, and health benefits to foster a professional, service-oriented customer experience.
We are seeking a highly organized and detail-oriented Service Coordinator to join our team. The successful candidate will assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
Key Responsibilities
- Field internal and external customer inquiries to the Service Department
- Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced
- Maintain the service library with current information under the direct supervision of the Service Manager
- Maintain Service Department filing and records
- Update customer profiles using equipment, hours, or other information from the customer work orders
- Maintain accessories and supplies and prepare replacement orders
- Prepare Service Technician efficiency reports
- Process warranty and/or product improvement claims including the computation of charges, submission, and follow-up
Requirements
- Customer Service: 1 year (Preferred)
Work Schedule
Monday to Friday, 8 hour shift, rotating weekends, and weekend availability.
Interested applicants can contact us at: colosprings@pbequip.com
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