Operations Assistant Manager

2 weeks ago

Cleveland, Ohio, United States Mattress Firm Full time
Assistant Operations Manager Job Description

Mattress Firm is seeking a highly skilled and motivated Assistant Operations Manager to join our team. As an Assistant Operations Manager, you will play a critical role in ensuring the efficient day-to-day operations of our distribution center in Solon, Ohio.

Key Responsibilities:
  • Assist in the efficient day-to-day operations of the distribution center, including supervising members of the distribution center team and contributing to meeting organizational financial objectives.
  • Create and foster an environment of trust, open two-way communication, and cohesive team effort.
  • Ensure alignment with strategic vision and communicate organizational mission and values to the team.
  • Communicate with team members through regular and frequent meetings, and hold one-on-one meetings with direct reports at least twice a month.
  • Ensure adherence to operational processes, policies, and procedures, and ensure the distribution center meets company standards on appearance, cleanliness, and functionality.
  • Identify opportunities and drive continuous improvement initiatives in the distribution center, and facilitate resolution of customer service issues.
  • Verify driver payroll for accuracy, conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
  • Ensure use of proper safety equipment and maintain a safe working environment by ensuring adherence to all safety policies and procedures.
  • Complete all required training modules and certifications prior to the due date, and ensure all safety policies and procedures are followed to ensure a safe work environment for all.
  • Communicate professionally with all internal and external contacts, and follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
  • Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy.
Requirements:
  • High School diploma or equivalent required, Bachelor's Degree preferred.
  • 2+ Years related experience.
Skills:
  • Able to be open and approachable to build goodwill, positivity, and loyalty with team members.
  • Ability to motivate and empower individuals and groups to greater participation, commitment, and high standards of performance.
  • Capable of building team spirit, encouraging team collaboration, identifying hidden strengths of individuals and team, encouraging all team members to express suggestions and ideas, and finding own creative solutions for upcoming problems.
  • Capacity to identify all aspects of a problem and understand why a problem exists in order to develop a workable solution.
  • Able to adapt to new situations, change and shift strategies to meet different types of challenges.
  • Skillful in proper use of tools, hardware, software, and equipment to ensure optimal functioning.
  • Adept at collaborating with others to identify problems, provide advice, and develop agreeable solutions.
  • Ability to evaluate the impact of a business decision on the business financial statements and financial wellbeing in the long term.
Knowledge:
  • Warehouse, logistics, or supply chain knowledge.
  • Computer literacy in Microsoft products: Outlook, Excel, PowerPoint.
  • General warehouse standard operating procedures.
  • Basic retail operations.
  • Inventory control.
  • Safety policies and procedures.
  • Financial analysis, reporting, and budgeting.
Physical Demands:
  • Sitting frequently.
  • Standing frequently.
  • Walking frequently.
  • Talking frequently.
  • Hearing frequently.
  • Lift or move 100 pounds or more.
  • Usage of hands and fingers.
  • Reaching with hands and arms.
  • Stooping, kneeling, crouching, or crawling occasionally.
  • Sight is required to ensure the safety of yourself and others.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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