Restaurant Operations Manager
4 weeks ago
Restaurant Operations Manager
Andiamo is seeking a seasoned professional to oversee the daily operations of our restaurant. As a Restaurant Operations Manager, you will be responsible for ensuring that all aspects of the front house run smoothly, including staffing, food knowledge, and customer service.
Key Responsibilities:
- Coordinate daily front of the house operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
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