Restaurant Operations Manager

6 days ago


West Bloomfield Township, Michigan, United States WEN National Holdings Full time

Job Summary:

We are seeking a highly skilled Restaurant Operations Manager to join our team at WEN National Holdings. As a key member of our management team, you will be responsible for assisting in the execution of daily operations activities, ensuring that our restaurant meets the highest standards of quality, production, and service.

Key Responsibilities:

  • Train, monitor, and reinforce food safety procedures to crew members.
  • Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
  • Perform walk-thrus to ensure the restaurant is ready to open/close and/or rush-ready.
  • Work with the restaurant management team to train, develop, and communicate with crew members and team trainers through team huddles, manager meetings, etc.
  • Supervise crew members and team trainers in a way that maximizes retention.
  • Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures.
  • Work with the restaurant management team to ensure quality, production, and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
  • Help execute appropriate shift-specific procedures according to the daily operations plan.
  • Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
  • Follow up and ensure resolution of Voice of the Customer issues as needed.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of experience in a restaurant management role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of food safety procedures and cash handling policies.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].



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