Customer Advocate

1 week ago

Tulsa, Oklahoma, United States Premier Truck Group Full time

About the Role:

We are seeking a highly motivated and experienced Customer Advocate to join our team at Premier Truck Group. As a Customer Advocate, you will be responsible for acting as an advocate to assigned fleets to expedite unit down repairs, working with OEM to track fleet performance and making recommendations to improve reliability, and proactively providing Thru-put Data to large and national service customers.

Key Responsibilities:

  • Act as an advocate to assigned fleets to expedite unit down repairs
  • Works with OEM to track fleet performance and makes recommendations to improve reliability
  • Proactively provides Thru-put Data to large and national service customers
  • Schedules and coordinates in person visits to customer to review uptime data
  • Works with service departments to ensure critical parts are ordered and expedited to complete repairs timely
  • Promotes all service and collision capabilities to the assigned accounts
  • Maintains network of fleet advocating in the network to assist with customer issues
  • Conducts business in an ethical and professional manner
  • Exhibits high level of commitment to customer satisfaction
  • Establishes goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals
  • Keeps abreast of new products, features, accessories, etc.
  • Maintains reporting systems required by general management and the manufacturer
  • Follows all attendance and punctuality standards and adheres to timekeeping standards
  • Follows the Company Code of Business Ethics and Conduct
  • Understands and follows all work rules and follows lawful directions from Supervisors
  • Upholds the companys non-disclosure and confidentiality policies and agreements
  • Maintains a professional appearance for self and subordinates in accordance with company policy
  • Attends pertinent training on request
  • Assists with organizing and attends special events held at dealership or in the community
  • Attends company meetings as required
  • Other duties as assigned

Requirements:

  • Associate's degree (A.A.) or equivalent from two-year College or technical school; OR six months to one year related experience and/or training; or equivalent combination of education and experience.
  • A minimum of one year experience is required.
  • A valid drivers license is required.

About Premier Truck Group:

Premier Truck Group is a leading provider of commercial vehicles and services in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. We are committed to providing our customers with exceptional service and support, and we are seeking a highly motivated and experienced Customer Advocate to join our team.

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