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Patient Advocate
2 months ago
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.
Key Responsibilities- Screen uninsured hospital patients to determine eligibility for federal, state, and/or county medical or disability assistance.
- Complete applications and follow through until approved.
- Document patient cases accurately and timely in applicable company programs and hospital systems.
- Provide exceptional customer service skills at all times.
- Participate in ongoing trainings to apply content learned in dealings with patients and cases.
- Maintain assigned work queue of patient accounts.
- Collaborate with hospital staff, case managers, social workers, and financial counselors.
- Answer incoming calls, make outbound calls, and track paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
- Maintain structured and timely contact with applicants and government agencies.
- Assist applicants with gathering reports or records, meeting appointment dates and times, and arrange transportation if warranted.
- Request home visits as needed to acquire documentation.
- Inform clients in a timely manner of all approvals and denials of coverage.
- Participate in additional training requirements to stay abreast of changing rules and regulations.
- Some college coursework preferred.
- Prior hospital experience preferred.
- Adaptability when dealing with changing processes, computer systems, and government programs.
- Professional experience working with state and federal programs.
- Critical thinking skills.
- Ability to maneuver throughout the hospital and patients' rooms.
- Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook.
- Effective communication skills, both oral and written.
- Ability to multitask and function in a fast-paced environment.
- Medical, dental, and vision insurance.
- 401K with 100% match for the first 3% and 50% match for the next 2%.
- 15 days of PTO.
- 7 paid holidays.
- 2 floating holidays.
- 1 Elevate Day (floating holiday).
- Pet insurance.
- Employee referral bonus program.
- Teamwork and career growth opportunities.
