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Front of House Representative

2 months ago

Beverly Hills, California, United States L'Ermitage Beverly Hills Full time
Job Summary

We are seeking a poised and hospitable individual to join our esteemed team at L'Ermitage Beverly Hills as a Host. As the first point of contact for our discerning guests, you will be responsible for creating a warm and welcoming atmosphere while maintaining impeccable professionalism.

Key Responsibilities
  • Greeting and Seating: Greet guests as they arrive at the restaurant with a friendly and courteous demeanor, and escort them to their tables while presenting menus and ensuring a personalized and memorable experience.
  • Reservations and Waitlists: Manage the reservations system efficiently, ensuring accurate seating assignments and timely updates, and coordinate with servers, bartenders, and managers to ensure smooth seating and dining transitions.
  • Communication and Service: Provide guests with menus and offer information about daily specials and promotions, answer incoming calls and assist with inquiries or reservations, and maintain cleanliness and organization of the host stand and lobby area.
  • Team Collaboration: Collaborate with other restaurant staff to ensure exceptional guest service and satisfaction, and maintain and execute 5-star Forbes and 5 Diamonds AAA standards.
Requirements
  • Experience: Previous experience as a host/hostess or in a guest-facing role within a luxury hotel or fine dining establishment is preferred.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills with a polished and professional appearance.
  • Organizational and Multitasking Abilities: Strong organizational and multitasking abilities, with attention to detail.
  • Pressure Management: Ability to remain calm and composed under pressure, especially during busy dining hours.
  • Knowledge and Familiarity: Knowledge of reservation systems (e.g., Resy) and familiarity with restaurant operations.
  • Availability: Availability to work evenings, weekends, and holidays as required by the restaurant's schedule.
Benefits
  • Career Growth and Development: Opportunities for career growth and development within a rapidly expanding hospitality group.
  • Health and Wellness: Health benefits and 401k match for Full-Time Employees.
  • Time Off and Holiday Pay: Paid Time Off and Holiday Pay for Full Time Employees.
  • Complimentary Perks: Complimentary Family Meal and Parking.