Senior Field Service Technician

2 weeks ago

Kansas City, Missouri, United States Hitachi Full time
Job Summary:

The Senior Field Service Technician is responsible for the installation, troubleshooting, repair, and maintenance of compressed air and gas equipment, including industrial blowers and vacuum pumps. This role requires expertise in the maintenance and repair of compressed air systems, as well as the ability to perform diagnostic repairs to master control systems and VSD drives using precision measuring tools.

Key Responsibilities:
  • Ensures proper operation of compressed air and gas equipment by completing machine requirements such as diagnostics, preventive maintenance, major repairs, and installation on a wide variety of compressor technologies and ancillary equipment.
  • Use of precision measuring tools for diagnostic troubleshooting of compressed air equipment, including advanced air quality checks and troubleshooting of the complete compressed air and gas system installation.
  • Trains the Field Service Apprentices to perform standard preventive maintenance and field service repair work, in advancement of minor repairs.
  • Provide recommendations to customers and promote company products, services, and solutions that benefit the customer's operation.
  • Maintains rapport with customers by addressing complaints, identifying solutions, suggesting improved methods, techniques, and recommending system improvements.
  • Document service and installation activities in required company work orders effectively for each job.
  • Assist in scheduling and coordinating the activities of apprentice field service technicians based on skill level needed for successful service job execution.
  • Provide support to the Service Coordination and Planning team on identifying parts and supplies necessary for service repairs, when needed.
  • Daily travel to customer sites to include possible and sporadic on-call emergency service is required to meet customers' needs.
  • Conduct safety assessments of a continuously changing working environment.
  • Submit expense reports, timesheets, and other assigned documentation in a timely manner.
  • Follow all Environmental Health and Safety policies and procedures as outlined by the company.
  • Communicate customer feedback to service management team as needed, driving customer concerns to closure in a timely manner.
Requirements:
  • High School diploma or equivalent.
  • Degree program in Electrical/Electronics Technology or HVAC preferred.
  • Must have completed (or be able to successfully complete within a reasonable time frame) Sullair certification training to Advanced Level.
  • 5+ years of strong mechanical and electrical skills with demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics, and/or pneumatics.
  • 3+ Experience in troubleshooting and repairing control systems. Experience in repairs of oil-free or centrifugal is a plus.
  • Advance knowledge of AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs is highly desired.
  • Familiarity of HVAC and Refrigeration (certification is a plus).
  • Experience in providing technical training.
  • Experience with the use of advanced troubleshooting and diagnostic tools.
  • Operating knowledge of Microsoft office software and other basic computer usage. Experience with hand-held device (i.e., Smartphone, iPad).
  • Excellent verbal and written communication skills.
  • Must be able to engage and communicate effectively with all levels of the organization.
  • Ability to read and interpret schematics.

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