Field Service Technician

3 weeks ago


Kansas City, Missouri, United States BLM GROUP USA Full time
Job Title: Field Service Technician

BLM GROUP USA is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing new equipment, performing preventive maintenance, troubleshooting, and emergency repair of BLM equipment at customer sites.

Key Responsibilities:
  • Support the sales staff in servicing BLM equipment
  • Install new equipment at customer sites
  • Perform preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site
  • Maintain excellent customer service and customer satisfaction
  • Demonstrate applicable BLM GROUP software capabilities to the customer
  • Prepare timesheets, service reports, and installation forms, timely and accurately
  • Accurately track expenses and completes expense reports in a timely manner
  • Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
  • Communicate with other departments as necessary
  • Ability to work overtime as required by workload and customer necessity
Requirements:
  • High School Diploma required, Associate Degree in a technical discipline is preferred or comparable military experience
  • - 4 years of experience in a similar technical position
  • At least one year of experience in a customer service role
  • Ability to travel 90% as assigned by management
  • BLM accepts candidates with Trumpf laser machine experience, Amada Laser, Mazak laser, and other similar laser machinery experience
Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

The incumbent works primarily in a manufacturing facility where the noise level could be moderate to loud. Occasionally will perform work in an office environment.

The position requires approximately 90% travel. Technicians must be available to travel both domestically and internationally as required by management.



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