Field Service Technician
3 weeks ago
BLM GROUP USA is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing new equipment, performing preventive maintenance, troubleshooting, and emergency repair of BLM equipment at customer sites.
Key Responsibilities:- Support the sales staff in servicing BLM equipment
- Install new equipment at customer sites
- Perform preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site
- Maintain excellent customer service and customer satisfaction
- Demonstrate applicable BLM GROUP software capabilities to the customer
- Prepare timesheets, service reports, and installation forms, timely and accurately
- Accurately track expenses and completes expense reports in a timely manner
- Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
- Communicate with other departments as necessary
- Ability to work overtime as required by workload and customer necessity
- High School Diploma required, Associate Degree in a technical discipline is preferred or comparable military experience
- - 4 years of experience in a similar technical position
- At least one year of experience in a customer service role
- Ability to travel 90% as assigned by management
- BLM accepts candidates with Trumpf laser machine experience, Amada Laser, Mazak laser, and other similar laser machinery experience
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.
The incumbent works primarily in a manufacturing facility where the noise level could be moderate to loud. Occasionally will perform work in an office environment.
The position requires approximately 90% travel. Technicians must be available to travel both domestically and internationally as required by management.
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