Automotive Warranty Coordinator at Porsche Woodland Hills
24 hours ago
Job Summary
Porsche Woodland Hills seeks a skilled Warranty Administrator to process claims efficiently and accurately. Key responsibilities include preparing, submitting, and following up on warranty claims to ensure timely payment to the dealership.
Responsibilities
• Process all claims by the next business day following the repair order close date
• Handle and resolve corrections and charge-backs
• Establish and maintain relationships with the manufacturer's designated warranty representatives
• Review warranty repair orders for proper completion, accuracy, and legibility
• Analyze problems, identify trends, and develop strategies for maximizing claim processing
• Check repair orders against vehicle service histories to prevent duplicate claims
• Provide weekly reports to the service manager on claim status
• Report fraudulent manipulation of warranty claims
• Conduct weekly audits of warranty and schedules, reviewing old claims and addressing adjustments or write-offs
• Assist service consultants in closing open warranty ROs
• Assist with warranty questions and special projects as needed
Requirements
• High school diploma or GED equivalent
• Excellent organizational, written, and oral communication skills
• Ability to work independently with high accuracy and attention to detail
• Ability to pass a background and drug screening
• Dealership experience preferred
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