Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Account Specialist to join our team at Silgan, America's largest metal food packaging producer. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, America's most respected brands.
Key Responsibilities:
- Act as the primary point of contact for customer inquiries and requests, providing courteous and timely responses.
- Work closely with internal teams to identify current and future customer needs, ensuring seamless order fulfillment and supply chain management.
- Process orders, maintain forecasts, and assist in product flow through the supply chain from our warehouse to our customers.
- Communicate effectively and proactively with internal and external customers on all matters, including order fulfillment concerns and customer account management.
- Monitor customer accounts, ensuring timely payments and collaborating with accounts payable and accounts receivable teams as needed.
Requirements:
- Associate degree and 1 year of work experience or High School diploma and 2 plus years of experience in customer service or inside sales.
- Effective communication, time management, and problem-solving skills.
- Passion for teamwork and achieving common goals.
- Intermediate to advanced Microsoft Office skills, including Microsoft Word, Excel, and PowerPoint.
About Silgan:
- A company committed to sustainability, reducing our carbon footprint, and providing recyclable products.
- A culture of advancement and growth, with opportunities for promotion and professional development.
Location:
This position is located in our office in Brookfield, WI, and requires on-site presence five days a week.
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