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Customer Service Representative

2 months ago

Brookfield, Wisconsin, United States Argus Technical Services Full time
Customer Service Representative

Key Responsibilities:
  • Collaborate with cross-functional teams to resolve customer inquiries and issues via email, phone, and customer portals.
  • Process customer orders and revisions, ensuring timely and accurate fulfillment.
  • Manage service issues, including generating return merchandise authorizations (RMAs) and return shipping documents.
  • Coordinate with purchasing, production, and shipping teams to meet target ship dates.
  • Prepare reports, communications, and order documents as required.
  • Ensure timely responses to customer inquiries and complaints.
  • Build and maintain strong relationships with customer accounts through effective communication.
Requirements:
  • High school diploma or equivalent required; 2-5 years of customer service experience in a regulated industry preferred.
  • Excellent communication and problem-solving skills.
  • Proficiency in MS Office, including Word, Excel, and Outlook.
  • Ability to work in a fast-paced environment and multitask.
  • Quality orientation and attention to detail.