Customer Service Specialist

4 weeks ago


Flagstaff, Arizona, United States State Farm Insurance Full time

State Farm Insurance is a leading insurance provider, and we're seeking a skilled Account Associate to join our team.

Job Summary

We're looking for a detail-oriented and customer-focused professional to assist customers with their insurance needs. As an Account Associate, you'll be responsible for processing policy changes and updates, handling customer inquiries and claims, and collaborating with team members to resolve customer issues.

About the Role

This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and is eager to learn and grow with our company. You'll have the chance to work with a talented team, develop your skills, and make a real impact on our customers' lives.

Responsibilities

  1. Assist customers with their insurance needs by providing accurate and timely information.
  2. Process policy changes and updates in our system.
  3. Handle incoming calls and emails from customers regarding policy inquiries and claims.
  4. Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  5. Maintain customer records and update information as needed.
  6. Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  7. Stay up to date with insurance products and industry trends to effectively assist customers.
  8. Follow company policies and procedures to ensure compliance with regulations and guidelines.
  9. Meet or exceed performance goals and targets set by the company.

What We Offer

We're committed to providing a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. Our employees also enjoy opportunities for professional growth and development, as well as a dynamic and inclusive work environment.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.

Salary Information

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.

Location

This position is located in [insert location]. We're proud to offer a diverse and inclusive work environment, and we welcome applications from candidates from all backgrounds.

How to Apply

If you're a motivated and customer-focused professional who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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