Customer Service Liaison
6 days ago
We are seeking a Customer Service Liaison to join our team at Hotel Aspen in Flagstaff, AZ.
This is an excellent opportunity for someone who enjoys working with guests and identifying areas of improvement to increase efficiency.
The ideal candidate will be able to register and assign rooms to guests, confirm phone and online reservations, respond to guest needs and complaints, collect payment from departing guests, keep records of occupied rooms and guests, and communicate pertinent guest information to designated departments.
- Assist guests with their stay, including registering and assigning rooms, confirming reservations, and responding to their needs and concerns.
- Maintain accurate records of occupied rooms and guests, and ensure that all necessary information is communicated to relevant departments.
As a Customer Service Liaison, you will be responsible for:
- Providing exceptional customer service to guests, ensuring that their needs are met and exceeded.
- Managing the front desk operations, including registration, check-in, and check-out processes.
- Communicating effectively with other departments, such as housekeeping and maintenance, to ensure seamless operations.
Salary: $40,000 - $50,000 per year
Hotel Aspen offers a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
RequirementsTo be successful in this role, you will need:
- A high school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
We are looking for a motivated and detail-oriented individual who is passionate about providing exceptional customer service. If you are a team player who is eager to learn and grow, we encourage you to apply.
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