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Sales and Customer Relations Specialist

2 months ago

Orlando, Florida, United States M. Coast Full time
Position Overview

At M. Coast, we excel in transforming client inquiries into successful business relationships. Our consultative methodology has not only enhanced our clients' brand visibility but has also fostered new avenues for growth within our organization. As an entry-level Customer Service and Sales Agent, you will be the primary liaison for our customer accounts, responsible for initiating, nurturing, and maintaining relationships that drive ROI and revenue.

We prioritize the professional development of our Customer Service and Sales Agents. Given our recent expansion, we are looking for individuals who are eager to start at an entry-level position but are committed to the long-term advantages of organic growth within our company. If you possess a learning mindset, a desire to advance from the entry-level, and a passion for collaboration, this role is tailored for you.

Key Responsibilities of the Entry-Level Customer Service and Sales Agent:

  • Implement engagement strategies to connect with potential customer accounts, educating them on product inquiries and the advantages of our services.
  • Serve as a product authority to deliver consistent and clear customer service.
  • Skillfully negotiate inquiries while addressing any customer objections.
  • Engage in continuous in-house training and development alongside fellow entry-level Customer Service and Sales Agents.
  • Proactively assist with additional professional tasks and embrace challenges with enthusiasm.

Qualifications We Seek in Our Next Entry-Level Customer Service and Sales Agent:

  • A High School Diploma or equivalent is mandatory.
  • 1-2 years of experience in customer service, sales, retail, or a related field is highly preferred.
  • Outstanding communication skills and effective negotiation abilities.
  • Excellent time management skills with the capacity to adapt to various situations.
  • A disciplined approach to continuous learning and self-improvement.
  • The ability to thrive in a dynamic, fast-paced environment.
  • A friendly, approachable, and positive attitude when interacting with customers and colleagues.

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