Customer Service Representative, Third Shift, Full Time, Dispatch Center
6 days ago
UC Health is seeking a highly skilled and detail-oriented Public Safety Dispatcher to join our team. As a Public Safety Dispatcher, you will be responsible for receiving and processing emergency and non-emergency calls for service, dispatching public safety units, and providing critical information to safety force personnel.
Key Responsibilities- Receive and process emergency and non-emergency calls for service, using computer-aided dispatch software to determine the nature and location of calls.
- Dispatch public safety units, track, and monitor their response to emergency and non-emergency calls.
- Provide critical information to safety force personnel, including location and status of public safety units.
- Document critical information, including crime or emergency information, to maintain accurate records.
- Operate a variety of communications equipment, including multiple-channel radio consoles, telephone systems, and computer systems.
- Monitor alarm systems, closed-circuit cameras, and access control systems at multiple UC Health facilities.
- Relay weather-related problems to appropriate personnel and provide assistance as requested to other police and fire agencies.
- High School Diploma required, some college preferred.
- Previous emergency or security dispatch experience preferred, but not required.
- Ability to remain calm and effectively communicate under pressure and unusual circumstances.
- Ability to multitask on a consistent basis and type accurately at a speed necessary for successful job performance.
- Proficient with personal computers and Windows-based applications.
- Ability to obtain CPR/AED certification within 1 year of hire.
This is a full-time position, working third shift, including weekends, holidays, and mandatory overtime as needed. The successful candidate must be able to sit for an extended period and wear a telephone headset.
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