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Customer Service Dispatcher

2 months ago

Cincinnati, Ohio, United States Crown Equipment Full time

Job Summary:

We are seeking a highly skilled Customer Service Dispatcher to join our Service Team at Crown Equipment Corporation. As a Customer Service Dispatcher, you will be responsible for processing incoming calls, dispatching technicians, and maintaining accurate records.

About Crown Equipment Corporation:

Crown Equipment Corporation is a leading manufacturer of lift trucks and material handling equipment. With a global presence and a commitment to excellence, we offer a dynamic and supportive work environment.

Key Responsibilities:

  • Process incoming calls from customers and service technicians
  • Dispatch technicians to ensure timely and efficient service
  • Enter technician payroll hours and process parts and service billing
  • Create daily work orders and maintain accurate records
  • Assist other departments as needed

Requirements:

  • High school diploma or equivalent
  • Excellent phone skills and good communication, organizational, math, and computer skills
  • Experience with Microsoft Office
  • Leadership skills and technical experience a plus
  • Ability to multitask and work in a fast-paced environment

Benefits and Compensation:

We offer a competitive wage and benefits package, including health, dental, and vision insurance, flexible benefits, 401(k) retirement savings plan, life and disability benefits, paid parental leave, paid holidays, paid vacation, tuition reimbursement, and more.

Equal Opportunity Employer:

Crown Equipment Corporation is an equal opportunity employer and welcomes applications from diverse candidates.