Business Operations Manager
2 weeks ago
We are seeking a highly skilled Business Operations Manager to join our team at Carrier. As a key member of our Automated Logic Field team, you will be responsible for leading business processes across our Midwest, North Central, and Canada Areas. This is a unique opportunity to manage essential operational processes while collaborating closely with field teams to achieve business objectives.
Key Responsibilities:
- Partner with field management and key stakeholders to address operational challenges, ensuring clear communication of issues and decisions.
- Lead and motivate a cross-functional team across multiple geographical locations to ensure consistent operations and performance metrics in alignment with national standards.
- Drive process improvement initiatives focused on enhancing project invoicing, AR dispute management, and cash application processes, ensuring compliance and operational efficiency.
- Ensure on-time performance and delivery to customer commitments, fostering high levels of customer satisfaction.
- Provide training and guidance on business tools and systems to optimize team performance.
- Bachelor's Degree
- 5+ years of experience in managing business processes, operations, or project management with a focus on subcontracting, project invoicing, and AR/Collections.
- 3+ years leading teams
- Able to travel up to 20% in North America
- Bachelor's or Master's Degree in Business, Engineering, Finance or Accounting
- HVAC industry experience
- Salesforce, Microsoft Dynamics (MSD), SAP and Ariba experience
- Proactive and able to balance multiple priorities
- Excellent communication, both written and oral
- Able to build strong relationships across function
- Demonstrated successful business process management experience
- Strive for excellence, motivated, self-directed, and passionate
- Ability to work and adapt in a dynamic evolving work environment
- High interest in innovation tools, techniques, processes, and products
- Motivated to learn and continuously grow your leadership skills
- Knowledge and experience in Microsoft Office Suite (Word, Excel, etc.)
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day.
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