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Virtual Legal Services Customer Support Specialist
1 month ago
Disaster Response Customer Service Role
Fully remote customer service representative position available at Aston Carter. This contract role will end around March 2025.
This critical role plays a vital part in assisting individuals and communities during and after disasters. Respond to customer inquiries and provide information about services and disaster assistance programs.
Support Applicants:
- Assist disaster survivors with the application process for federal assistance, ensuring they understand the requirements and documentation needed.
- Troubleshoot and resolve issues related to applications, eligibility, and benefits.
- Accurately document interactions and maintain detailed records of customer interactions and transactions.
- Keep applicants informed about the status of their applications and any additional steps they need to take.
Coordinate with Teams:
Work closely with other departments and external agencies to provide comprehensive support to disaster survivors.
Empathy and Patience:
Ability to empathize with individuals in distress and provide patient, compassionate support.
Attention to Detail:
High level of accuracy in documenting and processing information.
Technical Proficiency:
Familiarity with computer systems and software used for data entry and communication.
Experience:
Previous experience in customer service or a related field is often preferred.
Aston Carter specializes in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions. We extend the capabilities of industry-leading companies.
We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
Aston Carter serves many of the Fortune 500 in Canada, Asia Pacific, and Europe. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion:
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. Building a culture of care, engagement, and recognition with clear outcomes.
Ensuring growth opportunities for our people
Aston Carter is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email.
