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Customer Service Specialist I
2 months ago
We are seeking a committed and enthusiastic Customer Service Specialist to join our team at JACK Cleveland Casino LLC. In this role, you will work closely with various departments to elevate the overall customer experience and ensure that every engagement with our brand is outstanding.
Key Responsibilities:
- Provide outstanding customer support through multiple communication channels.
- Efficiently address and resolve customer inquiries and issues.
- Collaborate with diverse teams to enhance customer satisfaction.
- Serve as a knowledgeable resource on our mobile application and gaming facilities.
- Keep informed about all promotions and services offered.
- Identify and implement enhancements to the customer journey.
- Maintain the confidentiality of customer data.
- Assist in upholding security protocols to deter fraudulent activities.
- Offer guidance on responsible gaming practices.
- Stay abreast of industry developments and propose improvements.
Qualifications:
- Excellent communication and organizational abilities.
- Willingness to work flexible hours, including weekends.
- Prior experience in customer service, ideally within the online gaming sector.
- Proficient in computer applications and capable of troubleshooting technical issues.
- Analytical skills to interpret metrics and enhance performance.
If you are a proactive individual with a dedication to providing exceptional customer service, we invite you to consider this opportunity. Join our team and contribute to the evolution of customer experience at JACK Cleveland Casino LLC.
Note: Candidates selected for this position will be required to obtain and maintain the necessary licenses.
