Client Service Specialist
2 weeks ago
Renewal by Andersen stands as the premier window-replacement division of Andersen Corporation, a leading name in the window industry across America. We are currently seeking a Service Coordinator to enhance our operational team.
In the role of Service Coordinator, you will serve as the essential liaison between our clientele and our organization. Your responsibilities will include addressing customer inquiries, managing phone communications, coordinating timely project updates, and ensuring the office operates efficiently. You will embody our company values while ensuring customers feel valued, appreciated, and satisfied with their interactions.
Key Responsibilities:
- Initiate requests for installations requiring service.
- Schedule service appointments in collaboration with the Production Manager.
- Deliver consistent status updates and respond to customer inquiries.
- Maintain high standards of customer service, as measured by Net Promoter Score (NPS) and related metrics.
- Document accurate notes and log customer interactions in our system.
- Work closely with the Installation team and Production Manager on a daily basis.
- Minimum of 2 years in a customer service role.
- Proficient in Microsoft Office and various software applications.
- Strong verbal and written communication skills.
- Ability to work quickly and accurately with a keen attention to detail.
Benefits: As a forward-thinking and industry-leading organization, we offer a comprehensive benefits package that encompasses a wide range of offerings, including but not limited to:
- Medical, Dental, Vision, and Life Insurance
- Contributions to Health Savings Accounts
- Paid holidays and Paid Time Off (PTO)
- 401K plan with monthly bonuses
- Exclusive product pricing for employees
- A culture that promotes work/life balance
- An environment that prioritizes collaboration and efficiency
$41,600.00 to $47,600.00 Annually
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