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Client Services Coordinator
2 months ago
Renewal by Andersen stands as the premier window-replacement division of Andersen Corporation, a leader in the window industry. We are currently seeking a Service Coordinator to enhance our operations.
In the role of Service Coordinator, you will serve as the essential liaison between our clientele and our organization. Your responsibilities will include addressing customer inquiries, managing phone communications, coordinating timely project updates, and ensuring the office operates efficiently. You will embody our company culture while ensuring customers feel valued, cared for, and satisfied with their interactions.
Key Responsibilities:
- Initiate requests for installations requiring service.
- Schedule service appointments in collaboration with the Production Manager.
- Deliver regular updates on project status and respond to customer inquiries.
- Maintain outstanding levels of customer service, as measured by Net Promoter Score (NPS) and other metrics.
- Document accurate notes and log customer interactions in the system.
- Work closely with the Installation team and Production Manager on a daily basis.
- Minimum of 2 years in a customer service role.
- Proficient in Microsoft Office and other relevant software.
- Strong verbal and written communication skills.
- Ability to work with speed and precision while paying attention to detail.
Benefits: As a forward-thinking and industry-leading organization, we offer a comprehensive benefits package that includes, but is not limited to:
- Medical, Dental, Vision, and Life Insurance
- Contributions to Health Savings Accounts
- Paid holidays and Paid Time Off (PTO)
- 401K plan with monthly bonuses
- Exclusive product pricing for employees
- A culture that promotes work/life balance
- An environment focused on collaboration and efficiency
$41,600.00 to $47,600.00 Annually