Product Support Specialist

3 weeks ago

San Francisco, California, United States WaterSHED Full time
About Watershed

Watershed is a software platform designed to help organizations run world-class climate programs. Our success is measured by the carbon reduction achievements of our customers. We're looking for team members who share our passion for product-building, are motivated to work at a mission-oriented startup, and are willing to collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, and London, and remote team members across the US and Europe.

The Role

We're seeking an organized, experienced, and highly motivated Product Support Specialist to join our fast-growing support team at Watershed. In this role, you'll be responsible for providing our customers with consistently high-quality customer support and product education. You'll respond to, research, reproduce, and resolve questions and issues related to our customers' usage of the Watershed platform, while also serving as a customer advocate by providing internal feedback to inform product improvements and new features.

Key Responsibilities

* Assist customers in solving problems related to product features, platform usability, technical issues, product performance, and time-sensitive inquiries.
* Exceed client expectations on response quality, timeliness of responses, and overall customer experience.
* Partner with our growing Support team to refine workflows and playbooks for how Support operates within Watershed and customer journeys - and contribute to standardized resource materials (e.g. knowledge base content, support email templates) for you and your fellow team members to leverage.
* Educate customers on usage of our platform and advocate for customer needs internally - with a goal of continually improving the customer experience.
* Be empowered to think independently, creatively, and critically - going above and beyond to deliver the right solution for each individual customer.
* Liaise with team members across the Watershed ecosystem (Engineering, Product, Sales, Customer Success, Climate Services, and more) to drive positive outcomes for every customer.

Requirements

* Previous experience in a B2B/SaaS customer support environment.
* Strong sense of customer empathy, always remaining laser-focused on the customer's needs.
* Excellent verbal and written communication skills, with the ability to explain complex topics to technical and non-technical audiences alike.
* Strong interpersonal skills, allowing you to function within a team and to build relationships with customers and other stakeholders across Watershed.
* Organized, systematic, and efficient, with a proven ability to multi-task, prioritize, and manage time autonomously.
* Solution-driven and won't rest until you get to the root of an issue.
* Sound judgment and a 'bias for action'.
* Experience working in a fast-paced work environment while consistently meeting standards for productivity and quality.
* Proactive mindset and a strong sense of ownership.
* Curious, and enjoy learning new things. You're excited by the challenge of learning more about the sustainability space.
* Experience using Salesforce Service Cloud, Notion, Linear, and/or other similar software.

What We Offer

At Watershed, we strive to design consistent, fair, and competitive compensation programs. The total cash compensation range may be inclusive of several levels at Watershed and final offer will be determined by a number of factors, including the candidate's skills, capabilities, and location, as well as scope of the role. The anticipated cash compensation range is in addition to a total rewards benefit package including equity, health/dental/vision insurance, 401(k), unlimited paid time off, paid parental leave, fertility, and mental health programs, etc.

FAQ

Where does Watershed work?
We have hub offices in San Francisco, New York, and London, and some remote team members in the US and EU. Most of our jobs need to be in San Francisco/New York/London, but certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description.

What's the interview process like?
It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience screen (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well. We prioritize transparency and lack of surprise throughout the process.

  • Product Review Specialist

    4 weeks ago

    San Diego, California, United States Product Review Jobs Full time

    Product Review Specialist OpportunityAt Product Review Jobs, we are seeking a Product Review Specialist to participate in market research opportunities with independent brands. As a Product Review Specialist, you will be responsible for completing online or phone studies to provide valuable feedback on various products.Key Responsibilities:Complete online or...

  • Product Review Specialist

    3 weeks ago

    San Mateo, California, United States Product Review Jobs Full time

    Product Review SpecialistAt Product Review Jobs, we are seeking a skilled Product Review Specialist to participate in market research opportunities with independent brands. As a Product Review Specialist, you will be responsible for completing online or phone studies to provide valuable feedback on various products. Compensation varies per study, with some...

  • Product Review Specialist

    4 weeks ago

    San Mateo, California, United States Product Review Jobs Full time

    Product Review Specialist OpportunityAt Product Review Jobs, we are seeking a Product Review Specialist to participate in market research opportunities with independent brands. As a Product Review Specialist, you will be responsible for completing online or phone studies to provide valuable feedback on various products.Key Responsibilities:Complete online or...

  • Product Review Specialist

    3 weeks ago

    San Diego, California, United States Product Review Jobs Full time

    Product Review SpecialistAre you interested in participating in market research opportunities with independent brands? As a Product Review Specialist with Product Review Jobs, you will have the chance to complete online studies and telephone interviews to provide valuable feedback on various products. Compensation varies per study, and you will be required...

  • Product Review Specialist

    3 weeks ago

    San Diego, California, United States Product Review Jobs Full time

    Product Review SpecialistAs a Product Review Specialist with Product Review Jobs, you will have the opportunity to participate in market research studies for various independent brands. These studies are conducted online or via phone and typically take 15 minutes to an hour to complete. Compensation varies per study, but some studies can pay up to $500 per...

  • Product Review Specialist

    4 weeks ago

    San Mateo, California, United States Product Review Jobs Full time

    Compensation: Varies per assignment, up to $500 per week.Location: Remote (USA)Company: ProductReviewJobsAs a Product Review Specialist, you will participate in market research opportunities with independent brands via online or phone. These studies typically take 15 minutes, while telephone interviews may take 30-60 minutes each session. Compensation varies...

  • Product Support Specialist

    4 weeks ago

    San Francisco, California, United States AbD Serotec Full time

    Job SummaryAs a Product Support Specialist at Bio-Rad, you will play a critical role in providing high-level technical product support for our Clinical Diagnostics and Life Science instruments and products. Your primary responsibilities will include the development and delivery of technical training, escalation support, and business support activities. You...

  • Product Support Specialist

    4 weeks ago

    San Jose, California, United States ATR International Full time

    Product Support SpecialistAt ATR International, we are seeking a skilled Product Support Specialist to join our team. The ideal candidate will possess strong technical skills and excellent communication abilities to provide top-notch support to our customers.Key Responsibilities: Provide technical support to customers via phone, email, and other written...

  • Staff Technical Product Delivery Manager, Community Support AI

    3 weeks ago

    San Francisco, California, United States SUPPORT PARENTSGISP Full time

    The Role:As a Technical Product Delivery Manager, Community Support AI at SUPPORT PARENTSGISP, you will play a critical role in ensuring the successful delivery of our AI-powered products. This position requires a unique blend of technical expertise, business acumen, and leadership skills.Key Responsibilities:• Collaborate with cross-functional teams to...

  • Production Support Specialist

    4 weeks ago

    San Francisco, California, United States ClearBridge Technology Group Full time

    ClearBridge Technology Group is seeking an experienced Application Production Support Engineer to join our team.The successful candidate will work onsite in support of infrastructure, applications, and cloud-related incidents.Key Responsibilities:Provide production application support and troubleshootingCollaborate with cross-functional teams to resolve...

  • Product Support Specialist

    4 weeks ago

    San Jose, California, United States Pfeiffer Vacuum Full time

    Job SummaryWe are seeking a highly skilled Product Support Specialist to join our team at Pfeiffer Vacuum. The successful candidate will be responsible for providing technical sales and support to customers, working closely with sales, product management, and production teams to drive sales and customer satisfaction.Key ResponsibilitiesProvide technical...

  • Production Optimization Specialist

    3 weeks ago

    San Francisco, California, United States Southern Recruiting Solutions Inc Full time

    Key Responsibilities:The Production Optimization Specialist will be responsible for optimizing daily production to achieve business goals. This role will support company continuous improvement objectives and operational excellence strategy.Responsibilities Include:Optimizing plant operations to maximize efficiency and productivity.Developing and implementing...

  • Product Security Specialist

    4 weeks ago

    San Francisco, California, United States Persona Full time

    About the RoleWe're looking for a skilled Product Security Specialist to join our team at Persona. As a Product Security Specialist, you will be responsible for ensuring the security of our products and services.Key ResponsibilitiesCollaborate with our engineering teams to identify and mitigate security risksDevelop and implement security controls and...

  • Product Specialist

    4 weeks ago

    San Francisco, California, United States Doss Full time

    About the Role:We're seeking a highly skilled and motivated individual to join our team as a Product Specialist. In this role, you will work closely with our founders to develop and implement solutions that meet the needs of our customers.Key Responsibilities:Collaborate with founders to design and implement solutions that meet customer needsOwn ongoing...

  • Product Display Specialist

    4 weeks ago

    San Francisco, California, United States Schwan's Company Full time

    Product Display SpecialistAt Schwan's Company, we're looking for a skilled Product Display Specialist to join our team. As a Product Display Specialist, you will be responsible for executing accurate shelving for all company products at assigned customers at the store level. This includes taking products from customer's storage freezer and stocking these...

  • Rehabilitation Product Support Specialist

    1 month ago

    San Diego, California, United States Pride Mobility Products Full time

    Job SummaryWe are seeking a highly skilled Rehabilitation Product Support Specialist to join our team at Pride Mobility Products. The successful candidate will be responsible for providing comprehensive support and training to customers, therapists, and VA facilities on advanced rehabilitation products.Key ResponsibilitiesProvide ongoing training and...

  • Technical Support Specialist

    1 month ago

    San Francisco, California, United States Hire Talent Full time

    About the RoleWe are seeking a highly motivated and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex technical issues, and developing a deep expertise in our product and processes.Key Responsibilities•...

  • Technical Support Specialist

    1 month ago

    San Francisco, California, United States A S S E M B L E D Full time

    Assembled is revolutionizing customer support by building a platform that empowers teams to deliver exceptional experiences. We're seeking a skilled Technical Support Specialist to join our team and help us achieve this vision.As a Technical Support Specialist, you'll be the face of our company, interacting with customers over Slack and providing top-notch...

  • Product Marketing Specialist

    4 weeks ago

    San Francisco, California, United States Benchling Full time

    Benchling is a leading biotechnology company that is revolutionizing the way we approach life sciences. We are seeking a highly skilled Product Marketing Specialist to join our team and help us unlock the power of biotechnology.ROLE OVERVIEWAs a Product Marketing Specialist, you will play a critical role in shaping our product messaging and go-to-market...

  • Clinical Specialist

    4 weeks ago

    San Francisco, California, United States Medtronic Full time

    About the RoleWe are seeking a highly skilled Clinical Specialist to join our team at Medtronic. As a Clinical Specialist, you will be responsible for providing technical support and training to customers on our vascular products, including the Ellipsys System.Key Responsibilities:Provide product training and technical support to customers on our vascular...