Reservations Coordinator

5 days ago


Santa Monica, California, United States AccorHotel Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and experienced Reservations Coordinator to join our team at AccorHotel. As a key member of our front desk operations, you will be responsible for providing exceptional customer service, managing room reservations, and ensuring a seamless guest experience.

Key Responsibilities:

  • Customer Service: Consistently offer professional, friendly, and engaging service to guests, responding to their inquiries and resolving any issues in a timely and courteous manner.
  • Reservation Management: Book and enter room reservation requests using our Property Management System, ensuring accuracy and attention to detail.
  • Rooming Lists: Enter rooming lists while ensuring accuracy, as required, and communicate with the Front Office/Guest Services team to ensure requests are followed through.
  • Revenue Maximization: Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities, promoting our services and amenities to guests.
  • Communication: Liaise with Sales and other departments as required, answering telephone and email inquiries in a timely manner.

Requirements:

  • Previous Experience: Previous customer-related experience required, with a strong background in hospitality or a related field.
  • Technical Skills: Computer literate in Microsoft Windows applications, with experience using Property Management Systems (PMS) such as Opera.
  • Interpersonal Skills: Strong interpersonal and problem-solving abilities, with a high level of responsibility and reliability.
  • Teamwork: Ability to work well under pressure in a fast-paced environment, as part of a cohesive team.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including employee benefit cards offering discounted rates at AccorHotel properties worldwide.
  • Learning and Development: Opportunities for learning and development through our Academies, designed to sharpen your skills and advance your career.
  • Corporate Social Responsibility: The ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21.
  • Career Advancement: Career development opportunities with national and international promotion possibilities, allowing you to reach your full potential.


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