Customer Relationship Manager
6 days ago
This role supports the growth of Sysco's customer base by managing the customer relationship locally, with the expectation of enhancing the customer experience.
The role will partner with cross-functional teams to deliver a positive customer experience. The main focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.
This position is responsible for building relationships with new and existing accounts up to 50% of their time.
Duties and Responsibilities- Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with customer success teams that handle same concepts/customers, partners with transportation, merchandising, and sales teams to drive outcomes and influence customer interactions.
- Liaise with back office and communicate to customer regarding items such as product credit, special orders, etc.
- Liaise with local sales organization to implement direction, best practices via global sales centers; act as role model for best practice
- Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
- Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts
- Able to have challenging conversations with internal and external stakeholders
- Responsible for appropriate escalation as needed
- High school diploma
- 3+ years prior outside foodservice account management or B2B sales experience
- Valid driver's license with a driving record that meets Company insurability standards
- Bachelors degree
- 5+ years prior foodservice account management, B2B sales experience within restaurant, GPO background
- Knowledge of Sysco Products, ordering procedures and credit terms
- Proficient with customer service management and able to partner cross-functionally
- Ability to manage end to end initiatives through challenging deadlines
- Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously
- Able to thrive in a fast-paced and changing work environment
- Expert in Microsoft Office
- Continuously learn existing and new Sysco technologies
- Demonstrated experience with and working knowledge of Sysco customers, preferred
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Travel RequirementsMay need to travel to visit local customers.
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