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Customer Service Ambassador

2 months ago

West Jordan, Utah, United States AlphaGraphics - US403 Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at AlphaGraphics - US403. As a key member of our organization, you will be responsible for establishing and maintaining positive relationships with our clients by ensuring their requirements and needs are met.

Key Responsibilities
  • Client Liaison: Serve as the primary internal representative of the organization, conveying our expertise in products and services to clients.
  • Product Knowledge: Educate clients about our capabilities and provide information about products and services.
  • Communication: Communicate client requirements to the support team in accordance with company policies and procedures.
  • Order Management: Take or enter orders, determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Business Development: Attract potential clients by answering product and service questions and suggesting information about other products and services.
Requirements
  • Customer Service Experience: Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
  • Relationship Building: Ability to effectively build relationships with clients and teammates.
  • Communication Skills: Strong written and verbal communication skills.
  • Problem-Solving: Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.