Customer Service Representative

4 weeks ago

Minneapolis, Minnesota, United States Americold Logistics Full time
Job Summary

As a Customer Service Representative at Americold Logistics, you will be responsible for providing exceptional customer service to our clients. Your primary responsibility will be to respond to customer inquiries, process orders, and handle complaints in a prompt, courteous, and efficient manner. You will also be responsible for greeting visitors, answering phones, and performing various clerical duties. In addition, you will be the primary point of contact for National Accounts across multiple sites.

Key Responsibilities

• Respond to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
• Report customer feedback to management.
• Act as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
• Generate all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
• Assure proper invoicing of accounts by verifying computer-generated invoices.
• Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
• Schedule loads as required.
• Maintain updated reports to ensure all loads are empty and closed.
• Resolve refused product, over, short and damaged (OS&D) orders.
• Follow attendance policy, show up for work on time and ready to work assigned shift.
• Perform other duties as required and assigned.

Senior Level-Essential Functions

• Maintains and ensures favorable contacts with customers.
• Coordinates recalls, national holds, item master maintenance, reporting, etc., across multiple sites.
• Participates in training and coaching on customer service functions.
• Provides coaching and directs the customer service work in applicable locations.

Requirements

• High school diploma or general education degree (GED) preferred.
• 2- 4 years of work-related experience.

What We Offer

At Americold Logistics, we offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold, you join a values-oriented company with a clear mission. We help our customers feed the world. Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.

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