Lead IT Support Specialist

1 week ago


Wilmington, Massachusetts, United States Kovalus Separation Solutions LLC Full time
Position Overview

Senior Help Desk/ IT Support Technician

Location

Wilmington, MA

Work Arrangement

Onsite

Employment Type

Full-Time

Reporting Structure

Reports To: IT Director

FLSA Status

Exempt/Salary

Management Role

No

Compensation Range

Position Summary

The Senior Help Desk/ IT Support Technician will play a crucial role in providing exceptional technical assistance and support to our clients. This position requires a proactive approach to troubleshooting and resolving IT-related issues.

Key Responsibilities

  • Engage directly with clients through various channels to deliver services and address IT-related inquiries.
  • Diagnose and resolve hardware, software, and network issues while optimizing system performance for end-users.
  • Assemble and implement PC hardware, install necessary software packages, and configure networked devices as needed.
  • Oversee, monitor, and report on the progress of escalated support tickets.
  • Provide troubleshooting and support for local area networks and on-site servers.
  • Assist in managing system or network outages to minimize downtime.
  • Develop, update, and maintain standard operating procedures and technical documentation to enhance team knowledge and process efficiency.
  • Participate in after-hours support for scheduled changes as required.
  • Manage planned downtimes and respond effectively to service interruptions.
  • Support team objectives by providing coverage based on departmental needs.
  • Availability for weekend or off-hours work may be necessary.

Qualifications

  • Minimum of 5 years of experience in technical support or help desk environments.
  • Strong knowledge of PC hardware, software, and Windows operating systems with excellent troubleshooting capabilities.
  • Proficient in Microsoft Office applications, Windows Server, VMware, and cloud services.
  • Experience with help desk and remote management tools, as well as documentation systems.
  • Familiarity with backup and disaster recovery technologies, network protocols, and Cisco/Meraki hardware.
  • Experience in evaluating and implementing IT systems.
  • Knowledge of mobile device support, including iOS and Android platforms.

Preferred Skills

  • Experience with ConnectWise PSA and automation tools.
  • Familiarity with cloud computing solutions.
  • Previous experience in a manufacturing setting.
  • Knowledge of engineering and CAD applications.

Physical Requirements

  • Ability to navigate ladders and stairs, and work near loud machinery.
  • Capability to lift and transport items weighing up to 50 pounds.
  • Ability to recognize and respond to hazardous situations.
  • Willingness to wear personal protective equipment in industrial settings.
  • Capacity to sit for extended periods and move throughout various environments.

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.



  • Wilmington, Massachusetts, United States Kovalus Separation Solutions LLC Full time

    Job OverviewPosition Title: Lead IT Support SpecialistLocation: Wilmington, MAWork Arrangement: OnsiteEmployment Type: Full-TimeReporting To: IT DirectorFLSA Status: Exempt/SalaryManagement Role: NoCompensation: Competitive based on experiencePosition SummaryThe Lead IT Support Specialist will be responsible for delivering exceptional technical assistance...


  • Wilmington, Massachusetts, United States Georgia IT Inc Full time

    On-Site Technical Support Specialist Company: Georgia IT Inc Position Type: Contract Compensation: Based on Experience We do not accept third-party Corp to Corp arrangements for this position. Required Skills and Experience:100% on-site assistance Delivers on-site technical assistance to clients, executing basic installations, repairs, upgrades, and...


  • Wilmington, Massachusetts, United States Kovalus Separation Solutions LLC Full time

    Job OverviewPosition: Senior Help Desk/IT Support TechnicianLocation: Wilmington, MAWork Arrangement: OnsiteEmployment Type: Full-TimeReporting To: IT DirectorFLSA Status: Exempt/SalaryManagement Role: NoPosition SummaryThe Senior Help Desk/IT Support Technician is responsible for providing exceptional technical assistance and support to end-users. This role...


  • Wilmington, Massachusetts, United States Kovalus Separation Solutions LLC Full time

    Job OverviewPosition Title: Senior Help Desk/IT Support TechnicianLocation: Wilmington, MAWork Arrangement: OnsiteEmployment Type: Full-TimeReporting Structure: Reports to IT DirectorFLSA Classification: Exempt/SalaryManagement Role: NoPosition SummaryThe Senior Help Desk/IT Support Technician is a critical role within our organization, responsible for...


  • Wilmington, Massachusetts, United States GPI Full time

    About GPIGPI is a multi-disciplinary firm that provides professional construction and inspection services, planning, survey, geomatics, design, landscape architecture, and engineering to all levels of government and industry.Job SummaryWe are seeking a highly motivated IT Support Specialist to join our team. The successful candidate will provide technical...


  • Wilmington, Massachusetts, United States Techlink Systems Full time

    Job OverviewPosition: Technical Support SpecialistLocation: OnsiteCompensation: $20-22 per hourBenefits: Comprehensive Medical, Dental, and Vision plansContract Length: 6 months (with potential for extension or permanent placement)Role Summary:As a Technical Support Specialist, you will operate within a structured environment.Your responsibilities will...


  • Wilmington, Massachusetts, United States DB Roberts Full time

    JOB OVERVIEWThe primary goal of this role is to deliver crucial support to the Inside Sales Team and Branch Management, while gaining insights into the core functions of our business, paving the way for potential career advancement within DB Roberts. This position serves as a foundational step towards a rewarding career in sales within our organization. The...


  • Wilmington, Massachusetts, United States ACE Partners Full time

    Lead Engineering SpecialistLocation: Wilmington, MACompensation: $110,000 - $150,000 DOE + 15% bonusThis position offers a remarkable chance to work with a prominent Medical Device manufacturing organization. It presents a demanding yet highly fulfilling opportunity with competitive compensation and a comprehensive benefits package. Candidates with a...


  • Wilmington, Massachusetts, United States ACE Partners Full time

    Lead Engineering SpecialistLocation: Wilmington, MACompensation: $110,000 - $150,000 DOE + 15% bonusThis role presents a remarkable opportunity to become part of a prominent Medical Device manufacturing organization. It is a demanding yet highly fulfilling position that offers competitive remuneration and a comprehensive benefits package. Candidates with a...


  • Wilmington, Massachusetts, United States American Air Filter Company, Inc. Full time

    About American Air Filter Company, Inc.:As a prominent leader in the air filtration sector, American Air Filter Company, Inc. is committed to delivering exceptional clean air solutions worldwide. With a legacy of innovation and excellence, we have been at the forefront of the industry, ensuring quality and performance in diverse environments.Position...


  • Wilmington, Massachusetts, United States Ascent AeroSystems Full time

    Job Title: UAS Technical Support SpecialistPosition Overview:Ascent AeroSystems stands at the forefront of the Unmanned Aerial System (UAS) sector, offering innovative coaxial platforms that ensure reliable and efficient operations at scale. We are experiencing rapid growth and are on the lookout for enthusiastic, organized individuals to become part of our...

  • Field Engineer 4

    4 days ago


    Wilmington, Massachusetts, United States Techlink Systems Full time

    Job Overview**Job Summary:**We are seeking a highly skilled Field Engineer 4 to join our team at TechLink Systems. As a Field Engineer 4, you will be responsible for providing technical support and services to our clients.Key Responsibilities:**Technical Support:**Provide technical support and troubleshooting services to clients via phone, email, or...

  • IT Support Specialist

    2 weeks ago


    Wilmington, Massachusetts, United States JobsRUs Full time

    Job OverviewAt JobsRUs, we are seeking a highly skilled Field Engineer 4 to join our team. As a key member of our technical staff, you will be responsible for providing top-notch support to our clients.Key ResponsibilitiesPerform repair activities, including replaceable unit swapping, image loading, and unit testing using a detailed script.Provide PLS...

  • IT Support Specialist

    2 weeks ago


    Wilmington, Massachusetts, United States JobsRUs Full time

    Job OverviewAt JobsRUs, we are seeking a highly skilled Field Engineer 4 to join our team. As a key member of our technical staff, you will play a critical role in delivering exceptional service to our clients.Key ResponsibilitiesProvide technical support for clients through repair activities, including replaceable unit swapping, image loading, and unit...

  • Security Specialist

    6 days ago


    Wilmington, Massachusetts, United States Target Full time

    About TargetTarget is a leading retailer that offers a unique shopping experience to its guests. As a Security Specialist, you will play a critical role in ensuring the safety and security of our team members and guests.Job SummaryWe are seeking a highly motivated and detail-oriented Security Specialist to join our Asset Protection team. As a Security...


  • Wilmington, Massachusetts, United States PEAK Technical Staffing USA Full time

    Job SummaryWe are seeking a highly skilled Senior Automation Engineer to join our team at PEAK Technical Staffing USA. As a key member of our engineering team, you will be responsible for designing, developing, and implementing automation solutions for our clients in the Life Science industry.Key ResponsibilitiesDesign and develop automation solutions using...


  • Wilmington, Massachusetts, United States Masis Professional Group Full time

    GMP Radiochemistry SpecialistMasis Professional Group is a leading production facility focused on the contract manufacturing of radiopharmaceuticals. Our state-of-the-art cGMP clean room suite adheres to 21 CFR 211 regulations, dedicated to both late-stage investigational and commercial radiopharmaceuticals.We are currently seeking a skilled GMP...


  • Wilmington, Massachusetts, United States Masis Professional Group Full time

    GMP Radiochemistry SpecialistMasis Professional Group is a leading production facility focused on the contract manufacturing of radiopharmaceuticals. Our state-of-the-art cGMP clean room suite adheres to 21 CFR 211 regulations, dedicated to the production of late-stage investigational and commercial radiopharmaceuticals.We are currently seeking a skilled GMP...


  • Wilmington, Massachusetts, United States Aerotek Full time

    Job OverviewPosition Title: Warehouse Operations SpecialistThe selected candidates will engage in warehouse activities, assisting with logistics and inventory management while ensuring materials are efficiently delivered to the production team. Versatility is essential, as candidates will be expected to support various departments as needed. The organization...


  • Wilmington, Massachusetts, United States ACE Partners Full time

    Mechanical Engineering SpecialistLocation: Wilmington, MASalary: $100,000 - $135,000 DOE + 6% bonusThis position offers a remarkable chance to become a part of a prominent Medical Device manufacturing organization in Wilmington, MA as a Mechanical Engineering Specialist. This role presents a stimulating yet highly rewarding opportunity with competitive...