Restaurant Operations Manager

3 days ago


Lansing, Michigan, United States Chick-Fil-A Lansing Full time
Job Overview

Chick-Fil-A Lansing is seeking a skilled Shift Manager to oversee daily operations and lead a team of dedicated employees. As a Shift Manager, you will be responsible for ensuring a seamless customer experience, managing cash and inventory, and providing guidance and support to your team.

Key Responsibilities
  • Lead and motivate a team of employees to deliver exceptional customer service
  • Manage cash and inventory, including cash handling and bank deposits
  • Provide training and coaching to new employees
  • Inspect equipment and communicate maintenance needs to management
  • Ensure health and safety standards are met
  • Address customer and employee complaints in a professional manner
  • Resolve conflicts between employees in a fair and respectful manner
  • Foster a positive work environment and promote teamwork
  • Ensure high-quality food is prepared and presented
Requirements
  • Proven experience as a Shift Manager or similar role
  • Knowledge of the food service industry and relevant health and safety regulations
  • Commitment to delivering exceptional customer service
  • Strong leadership and communication skills
  • Ability to work well under pressure and make decisions quickly
  • High school diploma or equivalent preferred
Benefits
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance


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