Customer Service Representative

2 weeks ago


CO United States Johnson Controls Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for building and developing long-term customer relationships by providing business and technical solutions.

Key Responsibilities
  • Generate service sales opportunities via phone, email, and social leads
  • Identify and offer appropriate solutions or hand-off qualified leads to outside sales partners
  • Responsible for generating secured orders and margin through service product selection assistance and generating quotes and proposals
  • Develop and maintain a deep understanding of Johnson Controls' product lines and services
Requirements
  • 0-2 years of inside sales, telemarketing selling, or business experience
  • Undergraduate degree (preferred) or 2-year degree and relevant experience
  • Proficiency with MS Office programs, internet software, and email
  • Excellent verbal and written communication skills
  • Ability to multi-task, prioritize, and manage time effectively
Preferred Qualifications
  • 4 years of inside sales, telemarketing selling experience, or business experience at a product company
  • Track record of over-achieving goals
  • Demonstrated ability to influence account decision-makers at key levels
  • Strong phone presence and experience dialing dozens of calls per day
What We Offer

Johnson Controls offers a competitive benefits package and a dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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