Operations and Process Improvement Specialist

12 hours ago


New Brighton, Minnesota, United States Mytech Partners Full time
Job Overview

The Operations and Process Improvement Specialist plays a pivotal role in driving operational excellence across our organization. This role involves analyzing and optimizing current processes, identifying areas for improvement, and implementing strategic initiatives to enhance team member satisfaction, client success, and overall profitability.

Key Responsibilities
  • Conducting detailed analysis of operational processes to identify inefficiencies and areas for improvement
  • Collaborating with cross-functional teams to gather data and insights, ensuring alignment with business objectives
  • Developing and implementing strategic initiatives to optimize workflow, enhance productivity, and reduce costs
  • Continual process improvement, maintaining current processes, developing new ones as needed, and iterating process improvement
  • Building reports based on findings from data collection and analysis, recommending solutions to improve performance metrics
  • Advising managers on findings and methods to address identified problems, gaps, and opportunities for improvement
  • Actively communicating with leadership and the organization regarding change management updates, progress reports, findings, and recommendations
  • Ensuring compliance with and maintaining quality and consistency of execution to Mytech defined processes and standards
  • Training employees to understand core processes, use new systems, follow new processes, and collaborating with early lifecycle management teams when new changes are implemented
  • Monitoring process performance metrics, assisting with measuring results, creating dashboards, and generating reports for leadership and project initiatives
  • Participating in project, branch, and cross-functional teams to implement new solutions, process changes, and improvements, acting as a key liaison between different departments
Requirements
  • Strong analytical and problem-solving skills to analyze business processes, workflows, and identify areas for improvement
  • Technical proficiency in process mapping and methodology to document processes accurately
  • Quantitative analysis ability to collect, process, and analyze data to inform business decisions
  • Technical skills in tools like Excel, Visio, business intelligence platforms, and other key business applications like CRM, PSA, Financial, and other database tools
  • Process optimization and continuous improvement understanding of workflow analysis, lean management principles, process mapping, identifying bottlenecks, and constantly seeking ways to improve and increase efficiency
  • Communication skills to facilitate cross-functional groups, communicate insights effectively to all levels of the organization, and personality types in written, digital, in-person, and video presentation capabilities
  • Project management skills to oversee projects and initiatives from conception to completion, prioritization of actions and resources, ensuring alignment with business objectives and timelines
  • Client service skills to engage with internal stakeholders and external clients to understand their needs so initiatives can improve outcomes and satisfaction


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