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Strategic Partnership Manager

2 months ago

Minneapolis, Minnesota, United States Fiserv Full time
About the Role

Fiserv is seeking a highly skilled Strategic Partnership Manager to join our team. As a key member of our organization, you will be responsible for leading our overall business relationship with a portfolio of clients from a strategic and consultative perspective.

Key Responsibilities
  • Serve as the primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations, strategy, and business development.
  • Develop and implement account plans that drive incremental Fiserv revenue through the creation of profitable deal constructs and innovative partnerships.
  • Identify and build a pipeline of revenue-generating opportunities that increase profitability and contribution margin as well as lead retention of partnership via contract renegotiations and renewals that deliver profitable outcomes for Fiserv.
  • Cultivate and improve relationships across multi-level and teams at client to identify and implement solutions to grow and expand revenue.
  • Responsible for retaining customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations and carries out day-to-day maintenance of daily operations for assigned client portfolio.
Requirements
  • 5-10 years of Enterprise Relationship Management experience with a preference in the payments or financial services space.
  • 5-10 years of experience managing, growing relationships, and implementing cross-functional strategies to drive revenue growth with large clients.
  • Bachelor's degree or a combination of work, education, and military experience.
  • Knowledge of business and operations. May be required to train others.
  • Additional special training in Payment Facilitation and knowledge of Fiserv systems is helpful, including Salesforce or similar eCRM tool.
  • Ability to influence others at multiple levels internally and externally and work collaboratively across teams to lead others who do not formally report to this person to drive results.
  • Experience in sales and negotiating techniques - consultative selling skills with a consistent track record to negotiate, close deals, and generate results in a timely manner.