Office Administrator
5 days ago
We are seeking a highly skilled and experienced Office Manager to join our team at Tahoe Family Hearing Clinic, PC. As a key member of our staff, you will be responsible for managing the day-to-day operations of our medical office, ensuring seamless patient care and exceptional customer service.
Key Responsibilities:- Manage patient scheduling, including confirming patient details and scheduling appointments in alignment with provider requirements
- Foster patient satisfaction and improve clinic productivity
- Insurance verifications & prior authorizations
- Maintain and foster strategic vendor relationships
- Maintain patient records & manage patient charts
- Inventory management in electronic medical records system
- Extensive customer service utilizing email, phone calls, text messages, and in-person interactions
- Audiology aide: responsibilities include but are not limited to equipment troubleshooting, understanding different age appropriate testing philosophies, explaining testing instructions to patients and families in a concise manner, assisting audiologist / hearing aid dispenser with patient care and other office related functions, staging office for optimal patient care
- Process hearing aid orders, cleanings, and repairs
- HIPAA compliance and ethics
- Assist operations with office management
- Community outreach
- Minimum 5 years of experience managing a medical office
- Minimum 3 years sales or customer services experience
- Proficiency in insurance verifications, authorizations, and other required patient benefit determination
- Demonstrated experience building strong positive relationships with patients, strategic vendors, and community members
- An ability to communicate verbally and in writing with utmost clarity
- Proficiency with Microsoft Office suite of products
- Proficiency with Google Suite of products
- Applicant is expected to have extensive experience working with industry standard electronic medical records platform(s)
- High School Diploma
- Business school or Associate degree preferred
We offer an hourly rate ($25-30 DOE), Health, Dental/Vision, flexible schedule, and deliver career growth opportunities.
Candidates must be authorized to work in the US for any employer.
We are an Equal Opportunity Employer.
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